Privacy Policy

Effective date: 15 January 2025

This Privacy Policy describes how NEOSENSOR.NET, a product of T2 Software S.A. (“we”, “us”, or “our”), collects, uses, stores, and shares personal data when you interact with our website, solutions, and services (collectively, the “Services”). By using the Services, you agree to the practices outlined below.

1. Data We Collect

We collect information you provide directly, such as contact details submitted through forms, demo requests, support tickets, or commercial agreements. We also gather technical data like IP address, browser type, device identifiers, and usage metrics to secure and improve the Services. When delivering managed LoRaWAN and GxP validation projects, we may process operational telemetry, audit logs, and compliance evidence as defined in project documentation.

2. How We Use Data

We use personal data to:

• Provide, configure, and maintain the Services;
• Respond to inquiries, demos, and customer support requests;
• Fulfil contractual obligations, including validation and regulatory deliverables;
• Improve product performance, security, and reliability;
• Send administrative messages, service notices, or updates you have opted to receive;
• Comply with legal obligations, including GxP, ANVISA, and other regulatory frameworks.

3. Legal Bases for Processing

Depending on your location, we process personal data under legal bases such as consent, legitimate interest, performance of a contract, or compliance with legal obligations. When required, we obtain explicit consent and allow you to withdraw it at any time.

4. Data Sharing

We do not sell personal data. We may share information with trusted service providers who support our infrastructure, communications, and compliance activities, subject to confidentiality and data protection obligations. Disclosures may occur when required by law, court order, or regulatory authority. In the event of a merger, acquisition, or restructuring, data may be transferred in accordance with applicable laws.

5. International Transfers

Data may be stored and processed in Brazil or other jurisdictions where we operate or engage vendors. We implement safeguards, such as contractual clauses and security controls, to protect your data during cross-border transfers.

6. Security

We apply administrative, technical, and physical safeguards aligned with industry best practices, including encryption, access controls, monitoring, and audit trails suitable for GxP and critical infrastructure environments. Despite our efforts, no system is completely secure; we encourage prompt reporting of suspected vulnerabilities.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention times may be defined in contracts or regulatory requirements.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, update, delete, restrict, or object to the processing of your personal data, as well as the right to data portability. Requests can be submitted via contato@neosensor.net. We will respond in accordance with applicable data protection laws, such as LGPD, GDPR, or other regional regulations.

9. Cookies and Similar Technologies

We use cookies and similar tools to maintain sessions, analyze usage trends, and improve the Services. You can manage cookie preferences through your browser settings. Some features may not function properly without cookies.

10. Third-Party Links

Our website may include links to external sites that are not operated by us. We are not responsible for the content or privacy practices of third-party websites and encourage you to review their policies.

11. Children’s Privacy

The Services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or operational needs. Revisions will be posted on this page with a new effective date. If changes are material, we will notify you via email or within the Services, when feasible.

13. Contact

For questions, requests, or concerns about this Privacy Policy, contact us at:

contato@neosensor.net
Av. das Nações Unidas, 18801 cj 1617
São Paulo - Brazil
CEP 04795-100