Terms of Service

Effective date: 15 January 2025

These Terms of Service (“Terms”) govern your access to and use of the NEOSENSOR.NET website, platform, APIs, documentation, and related services (collectively, the “Services”). By accessing or using the Services you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” refers to that entity.

1. Services and Eligibility

NEOSENSOR.NET provides LoRaWAN network design, deployment, monitoring, and related GxP compliant services operated by T2 Software S.A. You must be at least 18 years old and capable of entering into a binding agreement to use the Services. We may update, improve, or discontinue features at our discretion while ensuring material changes are communicated to active customers.

2. Accounts and Responsibilities

You are responsible for the accuracy of information provided to us, maintaining the security of your credentials, and for all activities conducted under your account. Notify us immediately of any unauthorized use or security incident. You agree not to misuse the Services, interfere with their operation, or attempt to access data you are not authorized to view.

3. Orders and Commercial Terms

Commercial engagements are governed by separate proposals, statements of work, or master service agreements signed with T2 Software S.A. Unless otherwise agreed, all fees are stated in Brazilian Real (BRL) and are due within the agreed payment terms. Late payments may incur interest or suspension of Services.

4. Intellectual Property

NEOSENSOR.NET, including all software, documentation, designs, and content, is owned by T2 Software S.A. or its licensors and is protected by intellectual property laws. You are granted a non-exclusive, non-transferable, revocable license to access and use the Services in accordance with these Terms. You may not copy, modify, distribute, or create derivative works without our prior written consent.

5. Customer Content

You retain ownership of data and content you submit to the Services. You grant us a limited license to process and store that content solely to deliver the Services and meet regulatory commitments, including GxP validation and audit requirements. You represent that you have the rights to provide such content and that it does not infringe third-party rights.

6. Confidentiality

Each party agrees to protect the other party’s confidential information using at least the same degree of care it uses to protect its own confidential information, and not to disclose it to third parties except as required to perform the Services or comply with law.

7. Compliance and Export

You agree to comply with applicable laws, including data protection, telecommunications, and export regulations. The Services are designed to support GxP and other regulatory frameworks, but final compliance depends on your policies, validation, and operational controls.

8. Disclaimers

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted or error-free operation, but we will make commercially reasonable efforts to maintain service levels outlined in customer agreements.

9. Limitation of Liability

To the maximum extent permitted by law, T2 Software S.A. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our aggregate liability arising out of or relating to the Services is limited to the amounts paid by you for the Services in the twelve (12) months preceding the claim.

10. Termination

We may suspend or terminate your access if you breach these Terms or if required by law. Upon termination, your right to use the Services ceases immediately, but sections intended to survive (including intellectual property, confidentiality, and limitation of liability) will remain in effect. You may terminate at any time by ceasing use of the Services and providing written notice.

11. Changes to the Terms

We may update these Terms from time to time. Material changes will be announced on this page with a new effective date or communicated directly to active customers. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

12. Contact

For questions about these Terms, contact us at contato@neosensor.net or by mail at:

Av. das Nações Unidas, 18801 cj 1617
São Paulo - Brazil
CEP 04795-100